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Application Management Services

Viswasoft offers Application management services for the post go live activities of SAP. We have clear service level agreements defined and guaranteed.

We offer the following services:

Tactical Operational Support:

  • Help Desk & Call Center – Support includes level1 to level3 issues categorized on mutually agreed severity level;
  • System Monitoring - Application monitoring and optimization on a proactive basis;
  • Application Enhancement – Assuring continuous business improvement;
  • Technical Expertise – ABAP, interface development, backups;
  • Basis Support – System administration, transport management;
  • Parallel Development – Support for the ongoing projects along with client staff;
  • SAP Security Management - Manage user accounts, assignments, and audit requests.

Strategic and Functional Support:

  • Project Management and SLA Management;
  • Resource Allocations;
  • Support Activity trend analysis;
  • Configuration and integration of PeopleSoft applications; and
  • Disaster Recovery Planning and Execution

For SAP Careers with Viswasoft, please click here

For more information about our SAP services, please click here